I have been part of IT for the last 15 years. I have been on and off internet presence for the last 6 years. I had options to be online however I did not put the effort to seek a permanent place. After a long time I decided it is time that I share my thoughts and experiences with the world and hence this Blog.
Some of my friends Chris, Reed have been my inspiration who have had their web presence for quite some time and have used it to keep friends and family informed of happenings around them. It is time that I do the same as I have quite a few friends who are on the other part of the world.
By ranga | March 25, 2009
The great Reliance Ambani (manager) and his great (worst) service
When you talk about great service we talk about the excellent home service when they hook up a customer service.
However in real world does not translate into excellent customer service.
Today I was with a Reliance customer support representative to disconnect my broadband connection and phone connection provided by Reliance which I just got. The reason, it has this hoaky logon page were I have to type a 10 digit number and a password get access to the internet which forces to look at their home page every time we connect.
I requested them to terminate my connection and they told that it is not possible and the no webpage logon is available only for corporate customers and I am in not in a position to pay for that premium. As I was not too comfortable I asked them to terminate the service and the person on phone says, I cannot take a request to disconnect the service as it will take 3 days to update our records.
It was escalated one level but did not get an escalation were my request could be taken and attended to. I was hassled for 45 minutes and at the end of it the floor manager told that someone will get in touch with you tomorrow and that he has put all the information in the notes. His claim no one in his company has the authority to take a request from the cutomer to terminate a connection on the same day it was connected. His claim is that even ” Anil Dhirubhai Ambani ” does not have the powers to do it so he cannot escalate past him.
I was planning to sacrifice the reliable BSNL (government managed) phone and DSL connection in favor of the private provider Reliance DSL and phone connection. I think government is lot better compared to the private providers as the government organisations have a slow and steady process.
Information about the case : 8030225918 time 10.23pm
Customer support representative : Tanvir
Floor incharge : Sachin
Manager: Anil Ambhani ( as provided by Sachin )
I thought Anil is a visionary and I didnt know that he works at this level and I have to re-evaluate my thoughts about the company , if he is the next level manager.
Topics: General Thoughts | No Comments »
By ranga | November 29, 2008
1 - Go into Disk Utility and highlight the CD which is in the drive.
2 - Click “New Image” in the toolbar up above.
3 - Image format should be “DVD/CD master”. Name it whatever you want and save it where you like.
4 - Wait.
5 - When that is done, open up your Terminal.
6 - Goto the path where you saved it (ie: “cd ~/Desktop”).
7 - Issue this command:
hdiutil makehybrid -iso -joliet -o FILENAME.iso FILENAME.cdr
8 - Rejoice and burn your ISO. Or just burn your CDR since Mac’s support that.
The content comes from the following link
http://blog.andypeters.org/post/49316583/convert-cdr-to-iso-in-mac-leopard
Topics: Tech Blog | No Comments »
By ranga | September 5, 2008
We are conducting music classes for kids nowadays and we decided to conduct individual presentation days once in a while.
The first presentation day happened 3 weeks ago and each one of the kids were asked to sing one song that they learnt in the class and one another song of their choice.
The songs were recorded and converted to MP3 using Audacity sound recorder.
The following are the links to their songs:
Topics: Friend's and Fun | No Comments »
By ranga | July 22, 2008
I got this quick fix solution to Ajax caching issue from the following site. Thought of sharing this.
http://radio.javaranch.com/pascarello/2005/10/21/1129908221072.html
The question: The Ajax request is grabbing the cached page from the previous request, how do I stop this from happening? Well I have seen some fancy approaches by people, but there is one easy solution that works: a random query string value appended to the request.
So how and why does this work. Well it simple terms, when the browser looks at the destination, if it has a match, then it uses the data it has. Now this is great for when you are going to a static website, but since we are looking for new data, it sucks. By appending a random value to our parameters that we are sending back, it forces the browser to say, “Stop the press! We got new info here! Lets go get the data!”
Topics: Tech Blog | No Comments »
By ranga | July 16, 2008
Topics: Tech Blog | No Comments »